KUDOS TO HP! CEO FIORINI WON'T GET BUCKED OFF.Now there's a smart CEO for you. Carley Fiorini gets word they have installed some faulty parts and she doesn't waste a minute putting the word out to her customers. (Michael, Oh Michael, Oh Michael, me bonny lad, she will not allow her customers to be had.)
That's my experience with the DELL-vil computer that I have? Almost 3 years later and a ton of grief, shut-downs, lock-ups, and so on, and I am still having them. Then, their Miss Sweeney tells me, "Well, we're not an automobile firm!" Thank God. What-ever car they'd have put that product in that year, the Lincoln Tunnel and the George Washington Bridge would have been tied up on a daily basis with lanes filled with stalled cars from computer breakdowns.
Carley didn't make the part, Intel did. But the two of them made the announcement, took their licks like a man, and boy, doesn't your trust in that firm go up 100%. Please note, Michael Dell. It's a good lesson for DELL Corp. in business ethics, at least in my opinion it is.
Michael, if there is one lesson that DELL should learn,
How you treat your customers affects what you'll earn!
