DELL CORP. & BUSINESS ETHICS1) If DELL Corp., after installing hundreds of thousands of Windows ME programs in its computers, later discovers that these systems are flawed and should be replaced, is it obligated to notify the owners of the computers? That's a valid question, isn't it?
2) Is it obligated to replace faulty products, even though it was not the manufacturer, merely the purchaser and installer?
3) Does Michael Dell, CEO of DELL Corp., have an obligation to notify his Board of Directors about the problem, or does he bear any responsibility towards the purchasers of Dell Computers with a program either suspected to be or known to be unstable?
4) Since individual purchasers have absolutely no financial nor legal clout with the giant Microsoft, shouldn't Michael Dell use his strengths to assist his customers in gaining compensation for their problems with Microsoft ME?
This would be an excellent case study for a college course on Business Ethics, whether or not Micael Dell would be found lacking in such a test. (Most computer users do not have the technical knowledge to keep a faulty operating platform up to par. That often proves costly in both time and money when they're forced to seek outside help.
